Poway Valley Collision - Resources - Quality Auto Body Repair and Painting

Frequently Asked Questions

Do you work with all insurance companies?
Absolutely! We work with all insurance companies.
What is your guarantee on repairs?
We guarantee our repairs for as long as you own your vehicle.
I already have an estimate from my insurance company. Do I need to get more estimates?
Absolutely not! Just present the estimate from your insurance company and we will start with that. The initial estimate itemizes what the insurance company is going to pay for. We will work with your company to ensure that you are compensated for everything needed to restore your vehicle to its pre-loss condition.
How long will it take to fix my vehicle?
Repair times are based on a multitude of factors. Things to take into consideration include, but are not limited to, extent of damage, type of repair, availability of parts, current facility workload, holidays and week-ends, year and model of vehicle, etc. The repair facility can only give you an approximate repair time and does its best to anticipate any unforeseen occurrences.

Did we answer your question? We want you to have all the answers you need. Feel free to give us a call at (858)679-7476 or click here to email us.

Auto Body Repair Consumer Bill of Rights

A CONSUMER IS ENTITLED TO:

1. SELECT THE AUTO BODY REPAIR SHOP TO REPAIR AUTO BODY DAMAGE COVERED BY THE INSURANCE COMPANY. AN INSURANCE COMPANY MAY NOT REQUIRE THE REPAIRS TO BE DONE AT A SPECIFIC AUTO BODY REPAIR SHOP.
2. AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND, UPON COMPLETION OF REPAIRS, A DETAILED INVOICE. THE ESTIMATE AND THE INVOICE MUST INCLUDE AN ITEMIZED LIST OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK PERFORMED. THE ESTIMATE AND INVOICE MUST ALSO IDENTIFY ALL PARTS AS NEW, USED, AFTERMARKET, RECONDITIONED, OR REBUILT.
3. BE INFORMED ABOUT COVERAGE FOR TOWING SERVICES. UNLESS THE INSURANCE COMPANY HAS PROVIDED AN INSURED WITH THE NAME OF A SPECIFIC TOWING COMPANY PRIOR TO THE INSURED'S USE OF ANOTHER TOWING COMPANY, THE INSURANCE COMPANY MUST PAY ALL REASONABLE TOWING CHARGES OF THE TOWING COMPANY USED BY THE INSURED.
4. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR A REPLACEMENT RENTAL VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED.
5. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS AND CONCERNS ABOUT AUTO BODY REPAIRS.

Direct Repair Facility for the Automobile Club of Southern California

Direct Repair Facility for 21st Century Insurance

Lew Kinney and Associates - ASME and AWS Certfication